Uniform Exchange Policy
To be eligible for an exchange, the following conditions must be met:
-
Original Packaging: Uniforms must be returned in their original packaging.
-
Original Condition: Uniforms must be unstained, unaltered, and unwashed.
-
Note: Uniforms will be considered "washed" if they have been soaked in water, even without detergent.
-
-
Exchange Limit: Each order is eligible for one exchange only, for the same item in a different size, and must be within 14 calendar days from the date of receipt.
- Price Difference: If the exchanged item is of higher value, the difference must be paid. No refund will be issued if the replacement item is of lower value.
-
Product Exchanges: Exchanges for different products are strictly not permitted.
Failure to meet any of the above criteria will result in the exchange being rejected. No appeals will be entertained.
Textbook Exchange Policy
Approved exchanges are only permitted for items of the same or higher value. Textbook purchases are non-refundable, including orders placed in error.
Please note:
-
No exchanges or refunds will be accepted for titles from last year of uses titles.
-
Books with folded pages, damaged covers, or any writing (including names) will not be accepted for exchange.
-
Digitised Textbook / Ebook login details will be provided either in a sealed envelope or on a sticker inside the textbook. These items are non-exchangeable once opened.
-
Each order is eligible for one exchange only, which must be completed within 7 calendar days from the date of receipt.
