- MY ACCOUNT
- PAYMENT / ORDER RELATED
- DELIVERY-RELATED
- EXCHANGE / MISSING ITEMS
- TEXTBOOK - RELATED
- UNIFORM - RELATED
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Name tags require an estimated 4 to 6 weeks for production and will be mailed out separately from the rest of your order.
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Refunds will not be issued for errors resulting from:
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Misspelled names
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Incorrect quantities ordered
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Wrong level or colour selection
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Customers are fully responsible for verifying all details before finalizing their purchase.
No changes can be made once the order has been processed.
Please double-check all entries carefully before submitting your order.
All measurements in the size chart are provided in inches.
For your reference, 1 inch is approximately 2.54 centimetres.
For Primary and Secondary School uniforms, please refer to the Size Selection page for guidance on how to measure and determine your child’s correct uniform size.
Due to variations in body shapes and sizes at different ages, we do not recommend selecting sizes based solely on height, weight, or age.
Please refer to our size selection page for guidance on how to measure and determine your child’s uniform size.
Alternatively, you may bring your child—or a set of comfortable home clothes they currently wear—to our showroom to try on or compare against the samples on display.
If your required size is not available among our ready-made options, made-to-order sizes require 14 working days for production.
Full payment is required before production begins. Prices may vary.
Please provide accurate measurements or visit our showroom on weekdays from 9:00 AM to 3:00 PM for assistance.
Note: Refunds will not be issued for errors resulting from incorrect measurements provided by the customer.
No, we are unable to provide deliveries to schools nor childcare centers. In the event that a school/childcare centre’s address is provided as the delivery address, we will attempt to contact the customer via phone call and email address to request for a valid residential/office address. If there is no response from the customer after 3 working days, the order will be cancelled and fully refunded.
Please refer to our home page under “Online purchase for school uniform (HOME DELIVERY ONLY)”
To prevent discoloration or mold, please follow the washing instructions on the t-shirt label carefully.
✅ Recommended Care
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Wash with similar colors and turn garments inside-out
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Machine wash in cold water
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Tumble dry on low heat
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Iron inside-out if needed
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Ensure garments are completely dry before storing
❌ Avoid the Following
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Do not soak the uniforms
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Do not use bleach or fabric softeners
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Do not pile damp clothes, as this may lead to mold or odor
⚠️ Note: We do not offer exchanges for uniforms damaged due to improper washing, rough handling, or normal wear and tear.
You must register an account with us before you can view or purchase any items.
⚠️ Items will only be visible after your account is updated with valid school information.
Delivery fees apply as follows, without exceptions:
- School Uniform Orders Only: A flat delivery fee of $6.54 per order applies.
- Name Tag Orders Only: Normal postage of $2.80 per order applies.
- Primary and Secondary School Textbooks: A flat delivery fee of $11.99 per order applies.
⚠️ Important Notes:
Orders containing both uniforms and textbooks will be classified as textbook orders, and the delivery fee will be $11.99 per order without exception.
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Customers who wish to avoid delivery fees have the following options:
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Purchase uniforms in person at our showroom during school terms (excluding October – January) or at the school bookshop during school terms.
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Purchase textbooks directly at the school bookshop during school terms, including annual year-end mass sales period (October – January).
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There is no walk-in purchase option for textbooks at our showroom at any time.
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Online ordering of textbooks for self-collection or home delivery is available only during the annual year-end mass sales period (October – January).
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Customers must strictly adhere to the allocated date and time slot for textbook self-collection at their child’s school.
We regret to inform you that self-collection is not available. All orders placed online will be processed for home delivery only.
If you require the uniforms urgently, please consider the following alternatives:
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Visit our showroom during operating hours to purchase on the spot.
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Buy directly from the school bookshop during regular school terms.
Uniform Exchange Policy
To be eligible for an exchange, the following conditions must be met:
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Original Packaging: Uniforms must be returned in their original packaging.
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Original Condition: Uniforms must be unstained, unaltered, and unwashed.
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Note: Uniforms will be considered “washed” if they have been soaked in water, even without detergent.
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Exchange Limit: Each order is eligible for one exchange only, for the same item in a different size, and must be within 14 calendar days from the date of receipt.
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Product Exchanges: Exchanges for different products are strictly not permitted.
Failure to meet any of the above criteria will result in the exchange being rejected. No appeals will be entertained.
Textbook Exchange Policy
Approved exchanges are only permitted for items of the same or higher value. Textbook purchases are non-refundable, including orders placed in error.
Please note:
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No exchanges or refunds will be accepted for titles from last year of uses titles.
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Books with folded pages, damaged covers, or any writing (including names) will not be accepted for exchange.
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Digitised Textbook / Ebook login details will be provided either in a sealed envelope or on a sticker inside the textbook. These items are non-exchangeable once opened.
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Each order is eligible for one exchange only, which must be completed within 7 calendar days from the date of receipt.
After registering, please go to the “My Account” section and proceed to “Account Holder Info.”
Update your profile by entering your child’s details, including valid school information.
Don’t forget to click “Submit” to save the information.
Once completed, click on “Online Purchase” to view and purchase items relevant to your child’s school.
Self-collection is available only during the annual year-end mass sales period (typically November–December) and applies only to Primary and Secondary School uniforms and textbooks.
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You must strictly follow the allocated date and time slot assigned for collection at your child’s school.
⚠️ Important:
Please review your selected delivery method carefully before proceeding with payment. Changes are not permitted once payment is confirmed.
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Online Purchase: Only credit/debit cards are accepted.
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In-Store Purchase: We accept cash, credit/debit cards, PayNow, and PayLah.
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School Bookshop: Payment is accepted via cash, PayNow, and PayLah only.
⚠️ Please be advised:
Child Development Account (CDA) / Child LifeSG Credits are not accepted as a payment method.
Please ensure you have read and understood the exchange policy before initiating an exchange.
You may choose one of two exchange options:
Option 1: Walk-in Exchange
Visit our showroom and provide your order number. Please bring the completed exchange form with you.
Option 2: Exchange by Post
Please note that mailing fees are not reimbursed.
Asencio is not liable for parcels lost in transit when returned to us.
Asencio will not be held responsible for lost parcels sent via Normal Mail (i.e., without tracking).Include the duly completed exchange form inside your return parcel.
Upon receipt and inspection of the items, we will process the exchange and arrange for the replacement items to be couriered back to you.
Your order is only confirmed once full payment has been successfully received. You will receive a confirmation email with your order details shortly after.
Items will only be visible after your account is updated with valid school information. Please make sure your child’s details have been entered and saved correctly.
The estimated time it takes for your order to be processed and delivered after successful payment:
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Standard Period:
5 to 7 working days (excluding weekends and public holidays) -
Peak Season (October to January):
Up to 14 working days (excluding weekends and public holidays)
These timeframes may vary depending on courier scheduling and volume of orders.
We strongly recommend placing your orders early, especially during the year-end peak period, to avoid any unforeseen delivery delays.
⚠️ Please refer to our website homepage for any updates or changes to delivery timelines.
Approved exchanges must be made directly at the school bookshop.
Please ensure you have read and understood the exchange policy prior to your visit.
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For year-end exchanges, please refer to the dates indicated in the booklist below the stationery list.
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For all other times, exchanges can be made at the school bookshop during school terms.
If any item(s)are missing from your order, please email us with:
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Your order number
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A detailed list of the missing item(s)
We will arrange to send out the missing item(s) at the earliest opportunity.
Contact emails
Uniform: uniforms@asencio.com.sg
Textbook: bookshop@asencio.com.sg
You are required to confirm the subject combinations with your school or subject teachers before making any purchases.
Please note that all book sales are final and non-refundable.
If you are unsure of your subject combination or book requirements, do not proceed with the purchase.
You are required to purchase only one of the following three options:
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Bundle – Includes both the hardcopy (print) textbook and the digitised (softcopy) textbook.
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Textbook – Hardcopy of the textbook only.
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Digitised Textbook – Softcopy of the textbook only.
Please choose only one format based on your preference or school’s recommendation.
🔔 Note: If a workbook is required for the subject, you must purchase it along with your selected textbook option.
All purchases are final and non-refundable.
If you’ve previously created an account but forgotten your User ID or password, please send us an email from your registered email address. A password reset link will be sent to you.
Contact Emails:
Uniform: uniforms@asencio.com.sg
Textbook: bookshop@asencio.com.sg
Cancellations and refunds are strictly not permitted once payment has been made.
If a customer insists on cancelling part or all of their order:
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A non-refundable administrative fee of SGD 20.00 will apply
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Any bank or transaction charges incurred will also be deducted
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No exceptions will be made to this policy
Customers are fully responsible for reviewing their order details before proceeding with payment. All charges are final.
We have partnered with Aramex to fulfil all customer orders. Aramex will contact you via message or email either one day before or on the day of delivery to provide delivery details.
If you have received a defective or wrong item, please email us with the following details:
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Your order number
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A brief description of the issue
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A clear photo of the item
We will assist with a replacement.
Replacement items will only be dispatched after we receive and inspect the returned items.
Contact emails
Uniform: uniforms@asencio.com.sg
Textbook: bookshop@asencio.com.sg
Please make sure you are on the correct website.
Schools with uniforms only: Please proceed to http://asencio.com.sg
| Preschool | Primary School | Secondary School |
| My First Skool | Beacon Primary School | Beatty Secondary School |
| M.Y. World Preschool | Canberra Primary School | CHIJ Katong Convent |
| Endeavour Primary School | East Spring Secondary School | |
| Haig Girls School | Junyuan Secondary School | |
| Nan Chiau Primary School | Loyang View Secondary School | |
| Peiying Primary School | Pasir Ris Crest Secondary School | |
| Telok Kurau Primary School | Westwood Secondary School | |
| Teck Ghee Primary School | ||
| Woodlands Primary School | ||
| Woodlands Ring Primary School | ||
| Xingnan Primary School | ||
| Yuhua Primary School |
Schools with bookshop (with or without uniforms): Please proceed to http://asenciobookshop.sg
| Kranji Primary School | Meridian Secondary School |
| Pioneer Primary School | Nanyang Girls’ High School |
| Assumption English School | Peirce Secondary School |
| Ang Mo Kio Secondary School | Queensway Secondary School |
| Bartley Secondary School | Regent Secondary School |
| Bukit Batok Secondary School | River Valley High School |
| Broadrick Secondary School | Serangoon Secondary School |
| Bukit Panjang Government High School | Sembawang Secondary School |
| Compassvale Secondary School | School of Science & Technology |
| Crest Secondary School | Seng Kang Secondary School |
| Fairfield Methodist School (Secondary) | St. Joseph’s Institution |
| Fuhua Secondary School | West Spring Secondary School |
| Hua Yi Secondary School | Woodgrove Secondary School |
| Hwa Chong Institution | Yio Chu Kang Secondary School |
| Jurong Secondary School | National Junior College |
| Jurongville Secondary School | New Town Secondary School |
| Kent Ridge Secondary School |
We are unable to expedite delivery as all orders are processed and dispatched in sequential order.
If you require the uniforms urgently, please consider the following alternatives:
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Visit our showroom during operating hours to purchase on the spot.
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Buy directly from the school bookshop during regular school terms.
We appreciate your understanding and encourage customers to place orders early to avoid delays.
Once payment has been confirmed, no changes to the order will be permitted at any time. This includes:
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Switching from Self-Collection to Home Delivery (October to December period)
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Changing the self-collection date or time (October to December period)
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Modifying item details such as size, quantity, or personalization
This policy ensures all orders are processed accurately and efficiently.
Please verify all details carefully before completing your payment.
You’ll need to place a separate new order. Existing orders cannot be modified or combined once payment is confirmed.
We regret that requests for specific or preferred delivery dates and times cannot be accommodated.
All deliveries are scheduled according to the courier’s route and availability.
Our courier partner will contact you on the day of delivery or the day before to provide an estimated delivery time. If you are unavailable, you may liaise directly with the courier to reschedule or provide alternative delivery instructions — strictly at your own risk.
Please note:
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Deliveries are made on weekdays between 9:00 AM and 6:00 PM
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There will be no deliveries on weekends or public holidays
Our courier partner, Aramex, will contact you either the day before or on the day of delivery.
If no one is available to receive the parcel, you may choose to:
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Liaise directly with Aramex to reschedule the delivery to a later date, or
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Authorize the courier to leave the parcel at your gate, in the riser, or in your shoe cabinet — strictly at your own risk.
Please note that we will not be liable for any loss or damage resulting from parcels left unattended.
Please notify us immediately via phone or email, quoting your order number and the correct details.
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If your order has not been processed for packing and dispatch, we will amend the information accordingly.
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If your order has already been dispatched, we will make every effort to contact our courier partner to update the delivery details. The courier may also contact you directly to verify the information before attempting delivery.
⚠️ Important: If the parcel is returned to us due to incorrect or incomplete information provided by you, the original delivery fee will not be refunded, and a redelivery fee will apply.
If your parcel is returned due to incorrect or incomplete information provided by you, the original delivery fee will not be refunded.
A redelivery fee will be charged if you request the parcel to be sent again.
We or Aramex will try to contact you via email, phone call, or message. If there is no response and the parcel is returned, the above conditions will apply.