Please ensure you have read and understood the exchange policy before initiating an exchange.
You may choose one of two exchange options:
Option 1: Walk-in Exchange
Visit our showroom and provide your order number. Please bring the completed exchange form with you.
Option 2: Exchange by Post
Please note that mailing fees are not reimbursed.
Asencio is not liable for parcels lost in transit when returned to us.
Asencio will not be held responsible for lost parcels sent via Normal Mail (i.e., without tracking).Include the duly completed exchange form inside your return parcel.
Upon receipt and inspection of the items, we will process the exchange and arrange for the replacement items to be couriered back to you.
