- Defective or wrong items
Please drop us an email with your order details*. Provide us information of the wrong items or photo(s) of the defects, we will provide a Smartpac envelope for you to return the defective/wrong item(s) to us. Mailing fee will be borne by Asencio.
- Missing Item
Please drop us an email with your order details* and the item(s) that you did not receive. We will arrange to send out the missing item(s) at our soonest.
Email address as follow:
Uniform: uniforms@asencio.com.sg
Textbook: bookshop@asencio.com.sg
*Order details refer to your order number, item(s) + quantity + size(s) you have ordered