What should I do if I receive a defective or incorrect item?

If you have received a defective or wrong item, please email us with the following details:

• Your order number

• A brief description of the issue

• A clear photo of the item

We will assist with a replacement.
Replacement items will only be dispatched after we receive and inspect the returned items.

Contact emails
Uniform: uniforms@asencio.com.sg
Textbook: bookshop@asencio.com.sg